Shipping & Returns

What this covers

This policy applies to physical products sold by MuscleBuddy itself, which are labelled "By MuscleBuddy" wherever they appear in the Store.

It does not apply to products sold by anyone else. Most of the Store links to other retailers, and a purchase there is a contract with that retailer under their shipping and returns policy, not ours. It also does not apply to MuscleBuddy subscriptions, which are governed by the subscription section of our Terms of Service.

Shipping

Orders are fulfilled from within the United States and we ship to United States addresses only. Most orders leave the warehouse within two business days, and delivery usually takes a further three to seven business days depending on the destination.

We do not currently ship internationally. Shipping costs and any available faster options are shown at checkout before you pay.

If a package arrives damaged, or tracking shows it delivered and it is not, contact us within 14 days of the delivery date and we will replace it or refund it. Do not throw away damaged packaging until we have finished looking into it, because the carrier claim usually depends on photographs of it.

Returns: 30 days, unopened and unused

You may return most products within 30 days of delivery, provided they are unopened, unused, and in their original packaging with any seals intact.

Start a return by contacting us at the address at the bottom of this page with your order number. We will send you return instructions. Please do not send anything back before you have them, because a package we are not expecting can be difficult to match to an order.

You pay return shipping unless the return is our fault, which includes the wrong item, a damaged item, and a defective item. In those cases we pay it and you are not out of pocket.

Supplements and other consumables cannot be returned once opened

A supplement, drink mix, or anything else intended to be consumed can be returned only if it is unopened and its factory seal is intact. This is a safety rule rather than a commercial one: once a container has been opened we have no way to know what has happened to it, and we will not resell it or send it to anyone else.

If a sealed consumable arrives damaged, expired, or is not what you ordered, that is our fault and the paragraph above applies instead: contact us and we will replace it or refund it, including shipping.

Refunds

Once your return arrives and we have checked it, we issue the refund to the original payment method. Your bank usually posts it within five to ten business days, which is their timeline rather than ours.

We refund the price you paid for the returned item. Original shipping is refunded when the return is our fault, and is not refunded when you simply changed your mind. A partial return refunds the items sent back, not the whole order.

If 15 business days have passed since we told you a refund was issued and you still cannot find it, contact us and we will chase it.

Cancelling an order

You can cancel an order for a full refund at any point before it ships. Once it has shipped it becomes a return, under the terms above.

We may also cancel an order ourselves, and refund it in full, if the item turns out to be unavailable, if the price or description was wrong, or if we cannot ship to the address given. If we do, we will tell you why.

Age-restricted products

Some products, including supplements marketed for muscle building, may only be sold to buyers aged 18 or over. Several US states require this. Where a product is age-restricted the Store says so, and we may decline or cancel an order that does not meet the requirement.

Contact

Questions about an order, a return, or this policy go to support@musclebuddy.net. Please include your order number, which makes everything faster.